- All major credit & debit cards. - Apple Pay. - Google Pay. - Growplay Gift Cards. - Shop Pay

- All major credit &amp; debit cards- Apple Pay- Google Pay- Growplay Gift Cards- Shop Pay

What payment methods do you accept?

We only accept one payment method at the checkout in addition to any applicable gift cards. Customers can purchase a Growplay gift card online with one payment method and apply this gift card at check out with their alternative payment method to plac

We only accept one payment method at the checkout in addition to any applicable gift cards. Customers can purchase a Growplay gift card online with one payment method and apply this gift card at check out with their alternative payment method to place their order.

Can I pay using multiple debit/credit cards?

Please send an email to support.nz@growplaymonkeybars.com describing the issue and attach any screenshots that may assist with identifying and resolving the issue.

Please send an email to support.nz@growplaymonkeybars.com describing the issue and attach any screenshots that may assist with identifying and resolving the issue.

I'm experiencing issues with the website or checkout

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Have a question? Drop us a message and our team will get back to you soon.

We’d love to chat! (Perth-based support)

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Growplay New Zealand

Payment & Checkout

Delivery Costs & Times

How do I track my order?

My tracking says 'delivered' but I haven't received it

Can I choose a delivery day/time?

Do you ship internationally?

How many boxes will I receive and how big are they?

Can you hold my order or delay delivery?

Do you offer pick up?

Delivery

Can I cancel, update or edit my order?

I have an issue with my order, what should I do?

Can I change the address for my order?

Why didn't I receive an order or shipping confirmation email?

Where is my order?

My order arrived with missing or damaged parts

Order Assistance

What is your policy on returns and exchanges?

I received a faulty item, what do I do?

What is your warranty policy?

Returns & Warranty

Assembly/Installation Instructions

How long will assembly take?

Do you offer an installation service?

I'm experiencing issues with assembly, what should I do?

Assembly & Installation

Should there be any movement in the frame?

What does freestanding mean?

Does it need to be concreted or bolted down?

How much clearance do I need around the frame?

My backyard is on a slight slope, will that be ok?

Does the metal get hot during summer?

Product Information