Delivery
Delivery Costs & Times
We’re pleased to offer Free Delivery on all orders New Zealand wide. Orders are usually delivered within 2–4 business days. *Allow an additional 1–2 business days for rural addresses. Orders are dispatched from our Auckland and Christchurch distribut
How do I track my order?
After your order is dispatched, you will receive a confirmation email containing your tracking information. Please allow up to 48 hours for the tracking details to become active, as the courier service needs to process and update the shipment status
My tracking says 'delivered' but I haven't received it
We understand how concerning it might be to find that your order is marked as 'delivered' when you haven't received it. If you find yourself in this situation, here are a few steps you can take:. Check Around Your Delivery Area: Sometimes, delivery d
Can I choose a delivery day/time?
No, unfortunately we're unable to accommodate specific day or time requests for deliveries. Our shipping process is designed to be as fast and efficient as possible, which means your order is dispatched promptly and routed in the most efficient manne
Do you ship internationally?
At this time, we offer shipping to New Zealand, Australia, USA and the United Kingdom.
How many boxes will I receive and how big are they?
Your new Growplay Monkey Bars will arrive in a convenient flat-packed format, comprising several boxes (generally 5+). The largest of these boxes has been thoughtfully designed to be easily manageable, with maximum dimensions of just 120cm L x 20cm W
Can you hold my order or delay delivery?
We understand that sometimes circumstances might make it more convenient to delay the delivery. However, due to our streamlined processing and commitment to prompt dispatch times, we're currently unable to hold orders or schedule delayed deliveries.
Do you offer pick up?
No, we don't offer a pick up option at this stage.